Real Estate Clients Laud Pierce for Dedication, Customer Service   By R.P. Whittington Realtor Phil Pierce is now into his fourth year at Prudential Network Realty in Atlantic Beach, where he has carved out a niche specializing in oceanfront homes, waterfront estates, country club properties, investment opportunities, and pre-construction sales.    His knowledge of the market, along with the time and commitment he makes to his clients, has made Pierce one of the top brokers for Prudential in the First Coast.     Last year Pierce sold more than $18 million in real estate.  And despite the recent slow-down in home sales, Pierce continues to stay busy – selling and listing homes with a dedication to service touted by customers and colleagues alike.   “Customer service is probably the most underrated tasks and it really makes the biggest difference in your success, whether you are selling real estate or widgets,” Pierce said.  “When it comes to sales, customer service and marketing are the two most important elements in being successful.  And good customer service actually translates into marketing when a satisfied customer tells another buyer or seller that they had a good experience.”   One of his recent customers, Dean Billick, was referred to Pierce by his banker.  Pierce helped Billick and his family relocate from Ohio.    “He’s by far one of the best realtors I’ve ever worked with,” said Billick, who has moved around the country through his work in collage athletics.  He also says he “hit it off with Phil right away.”   “I consider him a friend and a very professional agent, so I’m also not surprised that he’s a top-selling agent, either,” Billick said. Billick, like many other customers, also said Pierce was always available throughout the process.   But that’s just part of job for Pierce, who says he approaches selling real estate as a lifestyle – and he enjoys it.   “I’m very dedicated because I really live in this business,” Pierce said. “And I’m selling living in paradise.  The quality of life here is fantastic and that’s what most people are looking for in a home.”   Pierce’s enthusiasm for the real estate business isn’t lost on Michelle Mousin, a community sales manager for Prudential Network Realty at Marina San Pablo.   “You can tell Phil has a joy for the real estate industry that is evident and he’s also a really engaging person who can really make a connection with anyone,” said Mousin, who has worked with Pierce many times on condo sales. “Those talents, along with his knowledge of the market and the network he has, really sets him apart from other realtors.”   One of his recent customers, Chris Prescott, credits Pierce’s marketing and networking skills for the sale of his oceanfront home for about $3.2 million earlier this year – made even more challenging considering Pierce was the listing agent at the time when real estate values went through their most dramatic fall.   Phil Pierce, a Realtor with Prudential Network Realty in Atlantic Beach, is one of the top brokers for the company in the First Coast – selling more than $18 million last year. Add your content here As listing agent, Pierce touts the large, two-plus acre lot and walking distance to the newly-renovated club house among the major selling points of this $2.29 million home, located at 100 Palm Forest Dr. in Marsh Landing, Add your content here Pierce says there are some great values for waterfront properties in the First Coast, like this home at 4408 Tradewinds Dr. in the Isle of Palms Subdivision.  Priced at $899,900, the home features an outside pool, spa, shower and Tiki Bar, a boat lift, two Jet Ski lifts, and a dock offering easy access to the Intracoastal Waterway. Add your content here “My house was only on the market for three months, which was phenomenal given the real estate environment at the time, but Phil knew what type of buyers we were looking for and has a great network of people that allowed him to spread the word,” Prescott said.   “He also advertised and marketed the property in the right publications and the right places and didn’t miss a detail when it came to showing the house.”   “He’s extremely thorough,” agrees Mike Muhlbauer, who purchased a home through Pierce three months ago and hired him as listing agent for his previous waterfront property at 4408 Tradewinds Dr.   “Both my wife Claudia and I like Phil because he involves us in the process,” Muhlbauer said.  “And he’s got a very good reputation because he is good at what he does.  He’s also a straight shooter…what you see is what you get.”   Kathryn Stewart, a recent transplant from Washington, D.C., says Pierce helped her learn about the areas of town to narrow her search for a new home.   “He was good about asking questions and piecing together clues to find the home and neighborhood that best suited me,” Stewart said.  “Also, I appreciated it when I would ask questions and if he didn’t know the answer, he could direct me to one or two expert sources…whether he knew them personally or not.  I bought my house three months ago and I’m still calling Phil with questions about the area.  He’s become a good friend.”   Pierce, who traveled as a marketing and sales representative for about 20 years prior to joining Prudential, says he enjoys “selling Jacksonville” along with the variety of homes available here.   “Sure the market isn’t what it was last year, but I’m still bullish on Jacksonville and northeast Florida,” Pierce said.  “There are still people looking to buy and sell, regardless of market conditions, and this is an exceptional place to work when it comes to real estate.  There are a lot of great values out there now, especially when it comes to waterfront and oceanfront properties.”   Phil Pierce can be reached at 904-241-2417 or at pbp72@aol.com.

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